We process orders between Monday and Friday. All orders will be processed within 1-2 business days after the date that the customer has placed the order and shipped out the next 1-2 business days after the processing day.
Please note that we are closed on Sunday, all orders from Sunday will be processed the following week.
If you need to make any changes to your order please email email@example.com within 12 hours of making your purchase with the subject line of this email must read 'CHANGE OF ORDER' and our team will be back to you shortly.
The approximate shipping time: You can expect your package to arrive in 7-10 business days.
Important Notice: Please note that due to the current situation with COVID-19, delays in shipping might occur. It may take up to 15-20 business days for the package to arrive.
However, please rest assured that most of the time your package will be delivered to you sooner than that as our staff on the front line continue to work diligently to process all orders.
We’ve significantly increased precautionary measures to ensure the well-being of our staff and distribution centers so that you can continue to enjoy our products worry-free. We are doing our best to deliver our promises to our people, our clients, our partners and our communities.
We appreciate your understanding and support during this time!
In the meantime, we are proud to continue to provide a quick delivery for all our customers during this time!
United States: DHL, USPS, EMS
United Kingdom: Royal Mail.
Canada: Canada Post.
Australia: Australia Post.
Others: Shipped via your Local Courier
Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance. Note that if the order was returned due to an incorrect address or the package was unclaimed, Venqo has the right to charge for the product to be re-shipped.
Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise you on how and where your delivery can be collected or re-delivered.
If you have placed an order and would like to seek help from us, please contact us at firstname.lastname@example.org and we will be happy to assist you!